Showcase — Design Ops Europcar On Demand · 23Q3

A new comm tool for transversal teams

Building a Single Source of Truth in Figma to align product, design and engineering at Europcar On Demand — one place, one language, zero guessing.

#communication#design system#workflow#agnostic design#rebranding
SSoT Figma flows overview

The challenge

01

Accelerate collaboration between product and tech

Every time a stakeholder — business, product owner, or developer — needs to review the product experience, it's manually mapped in Miro, often missing key flows or edge cases.

Our design team launched a one-week bunker to structure product flows in Figma, creating a consistent, reusable source of truth that improves team communication, reduces rework, and speeds up collaboration.

Team & stakeholders

Planned and facilitated an in-office Bunker workshop with a team of designers. Coordinated closely with the Product Manager, Product Owners, and developers.

Project metrics

02
Bunker time
6

Days of focused work in-office.

Full workflows
5

Flows mapped to match the product areas (Booking, Trip, Registration…).

Products mapped
3

Platforms covered (App, Webapp and Web).

Components
36%

Reduction in components used.

Highlights

03
01

Learning curve reduction

Teams quickly adopted the new structure and reviewed from product to technical levels in record time.

02

Live feedback loop

A Slack channel enabled live feedback from devs and PMs, with direct comments in Figma to iterate fast.

03

Fully focused team

A no-distraction, war-room setup helped the design team map the product fast — no meetings, no blockers.

04

Consistency by design

Shared structure and naming improved communication, reduced components, and aligned libraries.

At a glance

04

Quick overview of a before and after project approach when a new development or product enhancement is needed.

Before: product mapping in Miro

Before product mapping

Product mapping started in Miro with POs, devs, QAs, and designers — requiring heavy effort and often missing context.

After: Bunker files in Figma

After Bunker files

Product assessments now start in Figma as a unified source of truth, enabling full understanding and team autonomy.

Methodologies

05

Most relevant tasks and artifacts created to ensure success and compromise.

01

Components audit

Analyzed each product's UI/UX to identify overlap and rationalize patterns.

02

Bunker sprint

One-week design sprint in a dedicated war-room with focused collaboration.

03

Permanent feedback channel

Slack space enabled feedback from stakeholders helping us iterate and align in real-time.

Outcomes

06

Most relevant outcomes delivered to scale alignment and improve consistency.

Design system

Design System

Foundation for consistent UX across products (mobile and web), including patterns and microinteractions.

Single source of truth

Single Source of Truth

Unified Figma flows for key experiences across platforms, structured around core product workflows.

Icon library

Icon library

Shared icon system to scale design efficiently and support governance.

Key result

Boosted delivery speed by aligning product and tech through closer collaboration

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